Refund policy

This English translation is provided for convenience only. In case of any discrepancy, the German version is legally binding.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

Withdrawal period

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us:

ALPHA GYM
Owner: Sebastian Grebe
Luise-Lange-Str. 3
32429 Minden
Germany
Phone: 0571 / 9727935
Email: info@alphagym.de

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we received notification of your withdrawal from this contract.

We will carry out such reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

Return of the goods

You shall send back the goods or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this diminished value results from handling of the goods by you other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to the following contracts:

For the supply of goods which are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
For the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.