Help & Support
Do you have a question about your order, a product or a return? Here you'll find the most important service sections and can send us a message directly.
What can we help you with?
Many requests can be handled directly through the right service section.
Orders & Account
View your orders, check the delivery status or request a return.
Go to your account →Returns & Exchanges
All information on returns, refunds and size exchanges.
Return information →Size & Fit
Size charts and information to help you choose the right product.
Open size chart →Shipping & Payment
Information on shipping costs, delivery times and payment methods.
Shipping information →Looking for information about your order?
In your account you'll find your previous orders and their current processing status.
Open your order in your account
Log in with the email address you used for your order.
So we can help you quickly
If your request is about an order, please have the following information ready.
Order number
You'll find it in your order confirmation, for example #12345.
Item name
Please tell us the item in question, the color and the size.
Photos for complaints
If a product is defective, please upload images that are as clear as possible.
Frequently asked questions
Maybe you'll already find the answer you need here.
Where can I find the current status of my order?
Log in to your account. There you can view your order and its current status. Once it ships, you'll also receive tracking information by email.
How do I register a return?
Please register the return in your account first. You'll find all further information on our page Returns, Exchanges & Withdrawal .
How can I exchange an item for a different size?
On our returns and exchanges page you can request a size exchange in advance. We'll check availability and get back to you by email.
What should I do if an item is damaged or defective?
Use the contact form on this page. Include your order number, the item and a short description of the defect. If possible, upload clear, meaningful photos.
Where can I find information on the right size?
You'll find our general measurements in the size chart . Please also check the fit notes directly on each product page.
I only see credit card at checkout – what can I do?
This happens when you are signed in with Shop Pay. The Shop Pay checkout then opens and only offers your saved card. Tap "Check out as guest" at the bottom or sign out via the three dots next to your email address. You will then see all payment methods such as PayPal, Klarna or bank transfer.
Contact form
Didn't find your question? Send us your message here. We'll reply by email as soon as possible.
We are not affiliated with the ALPHA Fitness App.
ALPHA GYM has no connection to the ALPHA Fitness App. We do not provide support for the app and will not process any requests related to app accounts, subscriptions, payments, cancellations or technical issues. Please contact the operator of the app directly.
Send a message to ALPHA GYM
Please describe your request as precisely as possible.
We've received your request and will get back to you by email as soon as possible.
