SHIPPING AND PAYMENT CONDITIONS

If you have any questions, send us an email to: info@alphagym.de

We will answer your question as quickly as possible.

GENERAL INFORMATION ON SHIPPING:

We charge a flat shipping fee of 4.90 euros for shipping our products throughout Germany.

Shipping is via DHL. (Usually 1-2 working days delivery time in Germany)

DHL picks up our packages from our warehouse from Monday to Friday at 1:00 p.m.

Orders received before 12:30 are usually dispatched the same day.

You will receive the DHL tracking number by email immediately after the goods have been dispatched.

RETURN:

You can exchange your ordered goods without any problems within 14 days (from the date of receipt).

Please put a note or the original invoice in the package and let us know whether you would like an exchange for a different size or whether you would like a refund.

You can find the cancellation form here: https://alphagym.de/media/pdf/62/f4/bf/R-cksendeformular2.pdf

Please return the goods to the following address:

ALPHA GYM / DBS Sports

Uphauser Weg 115

32429 Minden

The customer bears the direct costs of returning the goods.

We will send the exchanged goods back to you free of charge.

SPECIAL NOTES ON SHIPPING ABROAD:

Please note: For deliveries abroad, customs duties, taxes and fees may apply which are not included in the total price displayed.

COUNTRIES WE SHIP TO:

  • France
  • United Kingdom
  • Netherlands
  • Austria
  • Spain
  • Belgium
  • Switzerland
  • Germany
  • American Oceania
  • Greenland
  • Canada
  • Mexico
  • St. Pierre and Miquelon
  • United States

PAYMENT METHODS:

  • credit card (via Stripe)
  • Klarna: Pay later, installment purchase, pay immediately
  • PayPal (credit card, direct debit, bank transfer)
    If you select this payment method, you will be redirected to PayPal in the next step. Once you have entered the required data, you will automatically be taken back to this shop to complete your order.
  • Against advance payment
    Simply transfer the money directly to our bank details. Please use your invoice number and your last name as the purpose of payment.
    Your order will be shipped immediately after receipt of payment in our account.

INFORMATION ON THE PROCESS OF AN ORDER:

Ordering through our online store is easy. Just follow the steps below.

  • You can add the desired items to your shopping cart using the "Add to cart" buttons next to the item.
  • You can subsequently change the number of items in the shopping cart as follows: Select a different number in the "Quantity" dropdown list. The shop will automatically recalculate the total price.
  • After you have placed all items in the desired quantity in the shopping cart, click on the link " PROCEED TO CHECKOUT " in the shopping cart.
  • Now you can enter your shipping address and select the shipping and payment method.
  • In the last step of the purchase process, you will receive an overview of your order. By clicking the " BUY " button, a binding order is sent.
  • After successfully placing your order, you will receive an email from us. The email will contain all the information about your order.

Deliveries within Germany:

The shipping of our products within Germany is 4.90 euros & is from an order value of only 69 euros Free shipping .

Deliveries within other EU countries:
We charge a flat shipping fee of €9.90 per order.

We send vouchers by email or, if requested, by post . (For an additional charge)